Shipping policy

Shipping Regions

I currently ship to Canada, USA, Australia, United Kingdom, Singapore, Germany.

Shipping Times

All orders will be packaged and shipped within 5 business days, orders will vary in delivery times.

Canadian orders tend to arrive within 5-7 days once posted. Orders within Ontario tend to be much quicker and arrive within 2-3 days once posted.

USA orders tend to take up to 2 weeks to arrive, most arrive in less time. USA orders can expect some increase in shipping times due to the suspension of De Minimis and the changes in policies and procedures in border crossings.

All other International orders tend to take 3-4 weeks to arrive.

Full tracking information will be emailed to the customer upon the order being shipped.

Taxes/Duties

Canadians pay tax at the time of purchase.

All other customers do not pay tax at checkout and are instead subject to the tax/duties that may or may not be charged upon delivery.

Acorn Pots is not responsible for any tariffs or taxes at the time off delivery.

USA Customers

After the suspension of De Minimis, all of my products should still be allowed to enter the United States duty/tariff free under the Canada United States Mexico Agreement (CUSMA). I will provide all the information to my shipping partner necessary to ensure each product has the proper certifications to enter the country duty/tariff free; however Acorn Pots is not responsible in the unlikely circumstance that duties are applied to your order at the time of delivery despite proper certification.

Shipping Cost

Shipping costs vary due to the destination and size/weight of the package. Your shipping cost will be calculated at the time of purchase. Please contact me with any questions.

When purchasing during the shop update, if you make more than one order to going to same address, please email me at shop@acornpots.com with your order numbers so that I can refund you the excess shipping costs.

Delivery Issues

Please contact me by email at shop@acornpots.com for any delivery issues. 

Please promptly inspect your order upon receiving it and contact me immediately if the item has been damaged in delivery, or is defective, or if you receive the wrong item, so that I can evaluate the issue and make it right!

If the customer provides incorrect shipping information and the package is returned to me, the customer can either choose to be refunded the price of the item or pay for the item to be re-shipped.